AK Lux Homecare is committed to protecting the privacy of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, date of birth, and emergency contact details.
• Health-Related Information: Information related to care needs, medical conditions, and treatment preferences (collected only as required to provide non-medical home care services).
• Payment Information: Billing details, insurance provider information, and payment preferences.
• Website Usage Data: IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the collected information for purposes including, but not limited to:

• Providing personalized home care services.
• Processing payments and insurance claims.
• Communicating with clients and caregivers.
• Improving our website and services.
• Ensuring compliance with legal and regulatory requirements.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your information, including encryption, secure servers, and access controls. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or rent personal information. We may share information with:

• Authorized personnel involved in providing home care services.
• Insurance providers for payment processing.
• Legal or regulatory authorities when required by law.
• Third-party service providers assisting in website operation, payment processing, or communication.

5. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information.
• Request correction or deletion of your data.
• Opt-out of marketing communications.
• Restrict or object to certain data processing activities.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store information from children. If we become aware of such collection, we will take steps to remove the information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Your continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📞 Call Us: 2489895088
📧 Email Us: akluxhomecare@gmail.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.