FAQ
General FAQS
What are your shipping options and costs?
What is your return policy?
At Herbs n More, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy:
Return Eligibility
● Returns are accepted within 14 days of the purchase date.
● Products must be unopened, unused, and in their original packaging.
● Opened or partially used items cannot be returned due to health and safety regulations. Return Shipping
● Customers are responsible for all return shipping costs.
● We recommend using a trackable shipping method to ensure your return is received.
Refund Process
● Once we receive and inspect your return, we will issue a refund to your original payment method (excluding shipping charges).
● Please allow 5–7 business days for the refund to appear in your account.
How to Start a Return
● Contact our support team at info@herbsnmorestore.com to request a return authorization.
● Ship your unopened product to the address provided by our team.
● Include your original order number for faster processing.
When will I receive my order?
What should I do if my order is lost, stolen, or damaged?
At Herbs n More, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy:
Damaged Items
•If your order arrives damaged, please contact us within 48 hours of delivery at info@herbsnmorestore.com with photos of the damaged product and packaging.
•We’ll review the claim and offer a replacement or store credit based on the situation.
Lost Packages
•If tracking shows your order as delivered but you did not receive it, please:
1. Check with household members or neighbors.
2. Contact your local post office or carrier for assistance.
Stolen Packages
•Once a package is marked “delivered” by the carrier, we cannot replace or refund stolen packages.