Public Records Request Automation
Seamless Transparency, Without the Hassle
In an era where citizens demand efficient and transparent access to government-held information, manual public records workflows fall short. Juggling emails, spreadsheets, and paper trails not only delays responses but also exposes agencies to compliance risks and communication breakdowns. TransAccess Public Records Request Automation reimagines how agencies handle information requests—from submission to release—making the process both citizen-friendly and audit-ready.
A Real-Time, Citizen-Focused Experience
Imagine a system where requesters submit their public records request online and receive immediate confirmation. As their request moves through review, redaction, and approval stages, they’re kept informed with real-time updates—no emails lost in spam folders or confusion about where their request stands. With TransAccess, every request is logged, tracked, and transparent, giving both staff and requesters the confidence of timely and organized processing.
Intelligence That Keeps You Ahead
Agencies often juggle shifting deadlines and complex classification rules. TransAccess streamlines that by automatically generating a case when a request is submitted, assigning a unique reference number, and tracking every action—from redaction to correspondence—all tied to that case. The system flags upcoming deadlines, suggests relevant records across repositories, and even automates redactions when rules permit—freeing staff to focus on decision-making, not tracking files.
Collaboration That Happens Behind the Scenes
Public records requests often require input from legal, IT, communications, and records teams—sometimes across multiple offices. TransAccess doesn’t just centralize records; it provides a secure collaboration layer where teams can review, comment, and approve documents within a single interface. Every review is logged and preserved, creating a defensible audit trail without slowing down throughput or forcing teams into siloed communication.