At Xaely Company LLC, your satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging
• The product must be in the same condition as received
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

• Opened or used skincare products
• Personal care items that have been tampered with

Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund
• If approved, the refund will be processed to your original payment method within 5–10 business days

Order Issues

Please note, we are not responsible for:

• Incorrect shipping addresses entered at checkout
• Lost or stolen packages marked as delivered

We kindly ask that you double-check your shipping details before placing your order.

How to Start a Return

To initiate a return, please contact us at:

Email: contact@xaelycompany.com 

Phone: (561) 960-0238